
Behind the Scenes of Great IT Support
If your only touchpoint with your IT provider is when it’s time to renew a contract, you’re missing an opportunity.
If your only touchpoint with your IT provider is when it’s time to renew a contract, you’re missing an opportunity.
It’s a quiet summer morning. Half the team’s out on vacation. The rest are checking emails from coffee shops, cabins, or hotel rooms.
Let’s say your team’s on a deadline. Someone downloads a free project management app to “get things done faster.” Another saves files to their personal Google Drive to work from home. No big deal, right?
When most people think about cybersecurity threats, they picture phishing emails, weak passwords, or malware—not the office printer.
But here’s the truth: printers are one of the most overlooked vulnerabilities in small businesses today. They handle confidential data all day long—payroll, contracts, client records—and they’re often left wide open for hackers to exploit.
Summer travel season is here, and for cybercriminals, that means opportunity.
One of the most common scams we’re seeing right now involves fake booking confirmation e-mails. These messages look like they’re coming from real companies — airlines, hotels, rental car agencies — and they’re convincing enough to fool even experienced travelers.
A client recently asked me, “What mistakes do you see business owners making most often in IT and cybersecurity?”
Unfortunately, there’s no shortage of answers.
AI chatbots like ChatGPT, Gemini, Microsoft Copilot, and the recently released DeepSeek have become part of everyday life. They help us write emails, draft documents, brainstorm ideas, and even plan meals or shopping lists. The convenience they offer is undeniable.
If you think ransomware is the worst thing that can happen to your business, there’s a new threat you need to know about — and it’s even more ruthless.
It’s called data extortion, and it’s changing the way cybercriminals operate. Instead of locking you out of your data and demanding payment for a decryption key, attackers now steal your data and threaten to leak it publicly unless you pay up.
That’s the day Microsoft officially stops supporting Windows 10. No more security updates. No more bug fixes. No more help from Microsoft if something goes wrong.
But what does that mean for the tools and apps your business relies on every day?
Let’s break it down in plain terms.
If your business relies on technology—and let’s be honest, what business doesn’t?—unexpected downtime can be more than just an inconvenience. It can cost thousands in lost productivity and sales. Just look at what happened to MGM when their systems went down: key cards stopped working, casinos shut down, and even restaurant reservations were unavailable. That fiasco cost them millions.