Technology should support your business — not interrupt it. Yet for many small businesses, IT support becomes reactive and unpredictable, with issues addressed only after they disrupt work or create stress for the team.
At LDD, IT support is built around stability. We support Albuquerque-area businesses using a structured, ongoing approach that focuses on maintaining systems, setting clear standards, and addressing issues before they turn into larger problems. Rather than chasing individual fixes, we take responsibility for the overall health of your IT environment.
If you’re looking for dependable local IT support from an Albuquerque-based team that helps businesses stay productive through computer, network, and system challenges, this page will help you decide whether our approach is the right fit.
When businesses look for IT support, they’re usually looking for reliable help, fewer disruptions, and confidence that their technology is being handled the right way. At LDD Consulting, IT support is the outcome our clients experience—responsive assistance, stable systems, and reduced downtime.
To deliver that level of support, we use a managed IT services model—the structured approach behind how our IT support is delivered—which allows us to proactively monitor, maintain, and secure technology rather than simply reacting when something breaks. This model ensures IT support is consistent, accountable, and aligned with long-term system stability rather than one-off fixes.
By focusing on prevention, consistency, and accountability, we help businesses move away from constant interruptions and toward a more predictable, stable IT experience.
While every environment is different, our IT support commonly includes:
LDD Consulting provides professional IT support for Albuquerque businesses through a fully managed services model. Our clients rely on us for day-to-day technical support, system stability, security oversight, and proactive issue prevention—all delivered as part of a structured, managed IT relationship.
This ongoing support helps keep systems running smoothly and allows potential issues to be identified and addressed early — often before they impact your team’s ability to work.
Our goal isn’t just to respond when something breaks, but to reduce the number of problems your business experiences over time.
Even well-maintained systems can experience issues. When your network slows down, email access stops working, or a server goes offline, your team feels it immediately.
Our IT support team helps Albuquerque businesses resolve technical problems quickly and prevent recurring disruptions that impact productivity.
When issues arise, we assist with:
Because we provide ongoing IT support — not one-time fixes — we’re able to identify patterns, strengthen your systems, and reduce future downtime.
As a local IT support provider based in Albuquerque, we work with businesses across the area to keep essential systems running smoothly and reliably.
Our IT support is designed for businesses that want reliable, ongoing support and a preventative approach to managing technology. To keep service consistent and effective, there are certain scenarios our model isn’t designed to support.
By setting clear expectations and standards, we’re able to deliver more dependable support and avoid the surprises that often come with reactive IT relationships, delivered through our fully managed, flat-rate service model.
Our support approach is preventative by design. Systems are monitored to identify potential issues early, often before users notice a problem. Routine maintenance and consistent oversight help reduce unexpected disruptions and allow problems to be addressed before they escalate.
By focusing on prevention rather than reaction, we’re able to minimize downtime and create a more predictable technology experience for your business.
Standardized systems and documented environments allow our team to respond more efficiently and consistently when support is needed. Requests are handled through established processes rather than improvised fixes, which helps reduce delays and confusion.
Over time, this structured approach creates a clearer understanding of your technology environment, making planning, budgeting, and future improvements easier and more predictable.
Reliable IT support plays an important role in reducing business risk. A stable, well-maintained environment makes it easier to implement effective cybersecurity services and risk management practices.
At LDD, IT support works alongside our cybersecurity and compliance and risk management services. While those services address specific security and regulatory needs, dependable IT support provides the foundation they rely on. Together, they help protect your business and support long-term operational resilience.
Our IT support is a good fit for businesses that:
This model may not be the best fit for organizations that are looking for:
Our focus is on building reliable, well-supported environments — not chasing short-term or reactive solutions.
Choosing an IT support partner is an important decision. A short conversation can help determine whether our approach aligns with your business needs and expectations.
If you’re ready to move away from reactive IT and toward a more stable, predictable support model, we’d welcome a conversation.
Managing Member
Financial Firm
Albuquerque
Highly Recommended Managed Service Provider
LDD gives us the same priority they would a large customer. Every request is handled professionally and within a timely manner. We highly recommend them to anyone looking to outsource their technology.
Executive Director
Nonprofit Organization
Albuquerque
The ‘Hometown’ Guys are Someone You Can Trust
LDD understands the needs of our small nonprofit. Their expertise is tailor-made for small organizations—excellent service at a reasonable price. The ‘hometown’ guys are someone you can trust to put your best interests first every time!
Owner & General Manager
Engineering Firm
Albuquerque
Get Rid of Your IT Headaches… Choose LDD
David’s team provides us with a problem-free network system. LDD is exceptionally proactive, identifying complications and resolving them before they become out of control. Give them a try. You have nothing to lose except your IT worries!
President
Architectural Firm
Albuquerque
On the Fence about Choosing LDD? Do it! You’ll be happy!
Using their VoIP services has been a positive experience—their superior tech support is a valuable benefit, and the personal service is the best. We highly recommend them for VoIP services. Not sure? Do it, you’ll be happy!
President and CEO
Construction Company
Albuquerque
Swift, Skilled, Proficient
In our experience with other IT providers, LDD has proven to have better overall knowledge of the IT world and delivers faster service when we need it most. We have never regretted our choice. If you’re in the market for a solid IT firm, give them a try—you won’t regret it.
Office Manager
Dental Practice
Albuquerque
Unmatched IT Support for Total Security
Our minds are at ease knowing that we are in the best hands we can be. Any business lucky enough to work with LDD can be assured that they will be taken care of in a quick manner and with little to no interruption.
Service Manager
HVAC Company
Texas
Worry-Free IT Support
BVS has never worked with another IT firm that gives such outstanding service. If you are unsure about hiring LDD, my advice is to leap to the side that they are on. The grass is very fertile and constantly being watered.
President
Law Firm P.C.
Santa Fe
5 Star Customer Service
LDD’s greatest asset is their professional and prompt service. If you’re on the fence about working with David Luft, take my advice: make the switch
Director of Finance & HR Compliance
Charter School
Albuquerque
LDD Equals Excellent Service
Hands down, the IT Company led by David Luft is the right choice—their expertise is unmatched, and they are always a pleasure to work with! We can confidently and happily recommend them.
Dentist, Co-owners
Family & Cosmetic Dentistry
Albuquerque
Computer Problems and Glitches Decreased By 70%
Our IT lives have never been better. LDD provides us with hassle free, proficient IT service for years and we absolutely LOVE our IT people
Director of Curriculum and Assessment
Public Charter School
Albuquerque
Unparalleled IT Support
LDD Consulting is essential to the success of our school. I have never experienced better customer service. They make us feel as if we are their only client. I can’t possibly recommend them more strongly.
Manager
Medical Practice
Santa Fe
Personal Service is a Win for Us!
We shared our specific needs and did not feel pressured into purchasing software or hardware that are not in line with our specific needs. Instead, we were offered a variety of customized options. The individualized service is invaluable.
Office Manager
Law Firm
Albuquerque
Affordable, Available, Simple
The VoIP phones LDD sold us are cheaper than the phone company. When the Internet inevitably does go down, my cell phone receives office calls, so calls do NOT go unanswered. This is just one of the many benefits of switching to VoIP, but David’s customer service is the cherry on top!
Founder & CEO
Financial Firm
Albuquerque
Exemplary Customer Service
David and the techs are thorough and provide impeccable customer service, showing patience and attentiveness. In my experience, this is unique in the IT industry. I consider us lucky to have such a high-quality IT company.
Former Principal
Public Charter School
Albuquerque
LDD Elevates our Efficiency
The service David’s team provides allows our staff to do their jobs more effectively. We do not have to problem solve issues we know little about. They are the experts in their field and their support allows us to focus on being experts at educating kids.
President & CEO
Broadcast Org.
Albuquerque
The Best Service. Period.
We are proud to say that we’ve been with LDD for over 15 years and have never been disappointed. All our IT issues are handled quickly and successfully whether it’s a complex matter like a server or a simple problem with my laptop. Their service is truly the best!
Financial Assistant
Public Charter School
Albuquerque
Fair Prices and Outstanding Service
David and his staff meet all our needs with excellent service at great prices. If your business IT is important to you but you need to stay within a budget—and who doesn’t these days—I highly recommend LDD.
President
Jewelry Retailer
Albuquerque
Convenience, Efficiency, Productivity
Having LDD as our IT service provider has given us total peace of mind. With LDD on our side, I don’t need to worry about IT hassles, maintenance, or planning—I can focus on my client’s needs which is our #1 priority.
No. Our IT support is delivered through an ongoing, proactive support model. We don’t provide break/fix or emergency-only services, because they tend to create inconsistent environments and reactive outcomes. Our focus is on stability, prevention, and long-term reliability.
Our IT support is designed for small and midsize businesses that rely on technology but don’t have in-house IT staff. It’s a good fit for organizations that value consistency, clear standards, and ongoing support rather than reacting to problems as they arise.
Yes. We provide IT support for businesses throughout Albuquerque and the surrounding area. As a local company, we understand the needs of small businesses and provide support designed for long-term relationships—not transactional fixes.
At LDD, IT support is delivered through a managed services approach. IT support describes the day-to-day experience clients have, while managed services describe the structured, preventative approach we use to deliver that support consistently.
IT support typically includes user help desk support, ongoing system monitoring, routine maintenance and updates, issue troubleshooting, vendor coordination, and documentation. Specific details can vary based on your environment, but the goal is always to reduce disruptions and keep systems running reliably.
It starts with a conversation. A short discussion helps determine whether our IT support model aligns with your business needs and expectations. There’s no obligation—just a chance to see if the fit is right.