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Albuquerque, NM – October 16, 2024 – LDD Consulting, a premier IT services provider for small businesses in New Mexico, is proud to announce its achievement of the World-Class Customer eXperience Trained (WCCXT) certification. This esteemed certification is awarded by The DiJulius Group, known for consulting clients such as Starbucks, Lexus, and the Ritz-Carlton.
To qualify for certification, LDD Consulting underwent an intensive three-month training program, demonstrating their commitment to implementing advanced customer experience strategies. Only a select few companies complete the rigorous requirements, highlighting the transformational nature of this certification.
The WCCXT training, tailored specifically for IT and managed services firms, equips staff with the skills to simplify complex technological concepts, ensuring clients receive clear, actionable information. This is especially crucial in an era where small businesses face significant cyber threats yet often lack adequate protection due to ineffective communication from IT providers.
David Luft, CEO of LDD Consulting, emphasized the importance of this certification, stating, “Many small businesses in New Mexico have been underserved and left in the dark regarding their IT needs. Our commitment to training every team member in effective communication means our clients will receive timely, relevant information, empowering them to make informed decisions without feeling overwhelmed.”
Luft added, “The IT industry has a reputation for poor client communication, especially during critical situations. This certification has helped us identify and address these gaps, allowing us to enhance our service and client experience significantly.”
With only 10% of IT companies earning the WCCXT certification, LDD Consulting is setting a new standard for excellence in the industry, prioritizing exceptional service and client satisfaction.
For over 20 years, LDD Consulting has been dedicated to supporting businesses in Albuquerque and the surrounding areas. Specializing in IT support for sectors including education, healthcare, finance, and manufacturing, the company offers affordable IT solutions that protect against cyber threats and ensure compliance with regulations such as HIPAA and CMMC. LDD Consulting is committed to making technology seamless so businesses can focus on their growth.
Contact:
David Luft, CEO
LDD Consulting
505-792-2375
Dluft@lddconsulting.com
www.lddconsulting.com