IT Support Pricing Demystified

IT Support Pricing Demystified (Part 2 of 2)

In continuation of our previous blog, we aim to address a common inquiry from potential clients: “What are the charges for your IT services?” In the preceding blog post, we explored prevalent models such as break-fix and managed IT. This installment delves into the specifics of the fees associated with IT support services.

The price ranges provided are industry averages derived from a recent IT industry survey conducted by Service Leadership, a reputable independent consulting firm specializing in analyzing and reporting financial metrics of IT service firms nationwide.

The purpose of providing this information is to furnish a general understanding of typical charges within the Managed Service Provider (MSP) and IT services landscape. It is crucial to recognize the substantial variations in service contracts before committing. While the actual price is noteworthy, the focus should be on the value delivered. Cheaper IT firms often conceal the true cost of their fees, and opting for the lowest bidder may result in unforeseen expenses.

Outlined below are the fee ranges for IT services and support tailored for small businesses in Albuquerque.

  1. Hourly Break-Fix Fees:

Most IT services companies offering break-fix services generally charge between $50 – $150 per hour, with a minimum one-hour charge. Some providers may offer discounted rates for pre-purchased blocks of hours. This model is suitable for microbusinesses with uncomplicated IT needs and no sensitive data processing.

  1. Project Fees:

For one-time projects, fees vary based on the project’s scope and complexity. When engaging an IT consulting firm for a project, it is advisable to demand:

  • A detailed scope of work defining success criteria.
  • A fixed budget and completion timeframe to align expectations and avoid unexpected charges.

   The responsibility lies with the consulting firm to accurately assess the project and provide a comprehensive quote, considering potential contingencies.

  1. Managed IT Services:

Managed IT services firms typically quote a monthly fee based on the number of devices, users, and locations they support. The average fee per user ranges from $120 to $250 per month, with expectations of increases due to inflation and a competitive IT labor market.

Operationally mature MSPs may charge higher fees, offering enhanced services, including CIO services, dedicated account management, robust financial controls, and a qualified technical team. While cost is a factor, it is crucial to consider the value and depth of services provided.

In conclusion, the selection of an IT service model should align with the specific needs and scale of your business. Price alone should not be the determining factor, as the focus must be on the quality of service, security measures, and overall value delivered.

For businesses seeking reliable IT support, we invite you to schedule a free initial 10-Minute phone consultation with one of our senior advisors. Or you can contact us at 505-792-2375 and ask to speak with David Luft. This consultation offers an opportunity to discuss your unique situation, address concerns, and explore how our services can provide the responsive, quality IT support your business requires.

Not ready to talk just yet, no problem. Feel free to review our website and/or subscribe to our monthly newsletter for more information about LDD Consulting.