Managed IT Services

LDD Consulting > Managed IT Services

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LDD’s Professional Managed IT Services in New Mexico

As an Albuquerque Managed IT services company, LDD has been serving the community for nearly 20 years providing high-quality IT services to small and mid-size businesses. Our business services include the following listed here. If any of these systems are not functioning at their highest level, it will impact the productivity of your business and your bottom line.

Our IT Services

A “must” in today’s business world. LDD delivers expert cyber security services to protect your business from ever-changing online threats.

Our qualified experts can solve your network and PC problems promptly and are typically on-site within one hour.

24/7 monitoring dramatically reduces downtime and costs and improves your bottom line.

LDD provides verified full data backups regularly and customized to your needs.

LDD’s cloud provider hosts your infrastructure in their data centers providing you more flexibility, cost-savings and remote access. 

Upgrade your existing phone system with advanced communications features while reducing your costs with our 3CX VoIP phone system.

Why Choose Us for Managed IT Services?

  • No Long-term Contracts – You will not be held hostage to a lengthy agreement if that’s not your style. If you’re not 100% happy with the job we’re doing, you are free to cancel at any time.
  • Increased Productivity – With LDD, you can take care of your business priorities and forget about technology knowing that we have that covered for you 100%.
  • Peace of Mind – With our cybersecurity expertise, rest assured knowing your network is safe and secure—we’ll even provide you with the compliance reports that prove it.
  • Expertise in HIPPA, FINRA and PCI Compliance – We employ software to ensure your business adheres to state and federal laws and regulations to assist in keeping your compliance current.
  • Expertise in CMMC – Are you bidding for your first government contract? We can help you with the latest requirements around compliance and monitoring.
  • Lickety-split Response Times – Support Phones answered live by a real person with no phone trees or ques. We are on-site within an hour for emergencies.
  • 100% Satisfaction Guaranteed – If you’re not 100% satisfied with our service, we will make it right. If we cannot, we will give your money back.
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Managed IT Services for a Range of Industries

  1. Education – We service about 10% of the charter schools in New Mexico and provide clients with advanced and cost-efficient technology to support students, teachers and administrators in today’s evolving world of education.
    • State Mandated Testing – Our experience in the education market has allowed LDD to become exceptionally adept in standardized testing. We provide a smooth and stress-free testing experience.
  1. Healthcare – A Trusted and experienced Managed IT Service company is key to healthcare provider’s success more than ever with cyberthreats and compliance regulations. Allow us to help.
    • Health Care Tech Solutions for medical and dental practices
      • HIPAA Compliance – LDD’s compliancy procedures and accountability will help keep your business compliant with current regulations.
      • Hi-tech – compliant EMR and Practice Management software allows your office to run efficiently and drastically reduce downtime.
      • Vendor Management – A single point of contact for managing multiple vendors allows your business to improve productivity.
      • Dragon Medical Practice – Modern technology meets across-the-board enhancements in the latest release of on-premises clinical speech recognition.

Areas We Serve

  • Albuquerque – We proudly provide Managed IT Services in the Albuquerque Metro area, New Mexico’s largest city.
  • Rio Rancho – With the steep growth rate, the need for IT services in the Rio Rancho business community is great, and LDD happily serves here.
  • Santa Fe – The capital city of New Mexico bustles with business activity Managed IT Services are critical in the Santa Fe business community.
  • Belen – LDD provides IT Services in Belen, helping this smaller community to grow and prosper.

FAQ's

Though there are many benefits to using a managed IT service solution, we will share just a few here.

  • Save on operational costs when you outsource. No need to pay for staff and manage an in-house team.
  • You will have increased uptime because your outsourced team uses a proactive model where monitoring and managing your technology is 24/7/365 and aids in catching issues before they escalate into serious problems.
  • You can count on data compliance support with an IT service team staying on top of changing regulations and schedules.
  • Cyber security protection is a must in today’s environment and outsourcing to IT experts allows you to have many layers of innovative tech protecting your business and it will keep you one step ahead of the bad guys.
  • One point of contact for many hardware and software vendors can be a time savings for you. Let the experts engage in the complicated, technical conversations and manage all the software updates for you.

In general, a managed IT service plan includes cyber security protection, server and computer service, backup and recovery and compliancy solutions.

At LDD, we always answer our support phones live by a real person.

We will NEVER waste your valuable time. We can log into your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location. If you have an emergency that cannot be resolved immediately over a phone, we guarantee to be on site in less than one hour.

Our help desk technicians are all our own LDD employees working from our headquarters right here in Albuquerque.