IT Support Experts Answer Questions from Various Nationwide Businesses

I recently participated in an online panel discussion called, Advice from IT Service Company Owners on How to Keep Your Business Running and Productive During Uncertain Times. In this panel, we answer some of the nation’s smartest questions about our new reality and how to manage business in an effective and positive way.  The panel of experts consists of five IT CEOs:

  • David Luft of LDD Consulting in Albuquerque, New Mexico
  • Adam Pitman of Computerbilities in Cary, North Carolina
  • Brandon Bowers of Zentek Data Systems in Fort Lauderdale, Florida
  • Ryan Haisler of Computerease in St. Louis, Missouri
  • David Groot of Windstar Technologies in Culpepper, Virginia.

Here’s how the panelists fielded the following question from the audience:

How can I have my office staff, employees, or team better collaborate while working from different locations?

Technology has advanced at a rapid rate allowing us the tools for collaboration. These tools are helpful especially now, when virtual meetings are required to maintain the culture and communication throughout your business as well as IT support services. Maintaining your business communication with your employees and colleagues is important, it will give you and them a routine to follow every day. Below are some different options for video conferencing as well as chatting options:

Zentek Data Systems uses the Microsoft Teams platform the most. Microsoft is now providing a 6-month free trial to all businesses wanting to leverage Microsoft Teams in their business. This is a great time if you're not already on the Office 365 platform to leverage it for free for remote collaboration. The other platforms listed are also offering 3-month trials of their programs.

During this time since everyone is working remotely, you may question how your employees are feeling on a remote platform. Office Vibe is an engagement tool that helps develop trust, improve performance and encourage collaboration. This platform emails questions to your employees which they can answer anonymously. It is an optional survey, but this gives your employees a chance to voice their opinion without face to face interaction. These questions ask topics such as are you motivated by your organization's values, do you feel like your organization trusts you to contribute to their mission, your direct manager cares about your well-being, on a scale from 0-10, how reasonable is your workload and more.

Out of all the platforms, Brandon Bowers, of Zentek Data Systems, likes using Office Vibe. This platform is specifically designed to create a user-friendly way to express concerns and engage in creating a fluid working situation.

Check out the full video of the panel discussion here: <link to the full video> https://www.youtube.com/watch?v=gWc1y026su4&feature=youtu.be