As a service-orientated, rather than sales-driven, business, we know that we deliver the best in professionalism and quality. We promise to provide knowledgeable, courteous and prompt service. We care as much about your business as you do.
11 Things We do Better than Anybody Else
1. We answer our phones live.
All phone calls are answered by a real person. This means you will never hear, “press 1 to be frustrated, press 2 to hate us, press 3 to enter an endless loop…”
2. We Promise fast emergency service.
If you have an emergency that cannot be resolved immediately over the phone, we will be on site in less than one hour.
3. We are experts in New Mexico state testing.
We are intimately familiar with standardized state testing such as the SBA, PARCC, NWEA, WIDA and others. We can prepare your school for a pleasant testing experience.
4. We offer a money back guarantee.
We guarantee 100% satisfaction. If you’re not 100% satisfied with our service, we will make it right. If we cannot, we will give your money back.
5. We offer month to month service.
While we do provide long term contracts if you prefer, we also provide month to month contracts for all our services. You will not be held hostage with a long-term contract. We also offer monthly service plans so that all our clients know exactly what they are paying each month for IT support with no surprises at the end of the month.
6. We do flat fee projects & services.
We provide predictable costs with no hidden fees, we will not nickel and dime you to death.
7. We provide FREE virus removal.
When you are utilizing our complete security plan and you get a virus we will remove it at no charge. If you are doing what we suggest why should you have to pay extra?
8. We promise a quick response.
A live person will answer your call, or you can send an email. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
9. LDD is a One Stop Shop.
We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management and maintenance renewals, and any other technology-related needs. We focus on your IT so you can focus on your business.
10. We provide proactive service.
Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
11. We can ensure security compliance.
We make sure that your network is safe and secure and provide you with the compliance reports that prove it.